Terms of Use

Last updated: May 2025

⚠️ LeanOn is a peer support platform only. It is NOT a mental health service, therapy platform, or medical service. Listeners are not licensed therapists, psychologists, or counselors. If you are in crisis, call NIMHANS 080-46110007 or the national Tele-MANAS helpline: 14416 (free, 24/7, Govt of India).

1. What LeanOn is

LeanOn is a marketplace connecting people who seek emotional peer support ("Seekers") with people who offer it based on lived experience ("Listeners"). Sessions are peer conversations, not clinical consultations.

2. Who can use LeanOn

You must be 18 years or older to use LeanOn
You must be located in India
You must provide a valid Indian mobile number

3. Prohibited conduct

Sexual, suggestive, or romantic communication
Sharing personal contact information (phone, email, social media)
Arranging off-platform meetings or communications
Impersonating a licensed mental health professional
Harassment, abuse, or threatening behaviour
Using the platform for commercial solicitation

4. Listener responsibilities

Listeners confirm they are sharing personal lived experience only and are not providing clinical, medical, or professional advice. Listeners must not claim to be therapists, counselors, or mental health professionals.

5. Payments and refunds

Wallet top-ups are processed via Razorpay
Unused wallet balance is fully refundable on request
Completed sessions are non-refundable unless a safety violation occurred
LeanOn charges a 10% platform fee per session, shown transparently

6. Content moderation

LeanOn uses AI-assisted moderation. Sessions that violate these terms may be terminated without refund. Repeat violations will result in permanent account suspension.

7. Limitation of liability

LeanOn is not liable for the advice or content shared by listeners. We do not guarantee outcomes from peer support sessions. We are a platform, not a healthcare provider.

8. Governing law

These terms are governed by the laws of India. Disputes will be subject to the jurisdiction of courts in Bengaluru, Karnataka.

9. Contact

For legal or compliance queries, please use the contact form on our website and select “Legal” as the topic.